To disable Rapport’s Early Browser Protection: To correct the issue you need to disable this feature.
The issue is due to Rapport’s Early Browser Protection. Rapport can reek havoc on Microsoft Edge causing it to crash and not perform correctly. Trusteer Rapport offers a broad security solution that can help your organization reduce costs, enhance your fraud detection and prevention, and help to provide a seamless customer experience.
Using industry-leading technology, Trusteer Rapport is designed to defend against MitB attacks, remove malware from endpoint devices and protect customers by preventing them from entering phishing sites. This user was using a product from IBM IBM Trusteer Rapport & Microsoft Edge EMODEL.DLLĪccording to IBM’s website IBM Trusteer Rapport is an advanced endpoint protection solution designed to protect users from financial malware and phishing attacks.
To enhance security many banks force customers to download additional software to supplement logins in order to prevent intrusion and hack attempts. This particular user is the CFO of the company and logs into a number of banking websites. My first troubleshooting step was to see if there were any unique applications that were specific to this user. I have not seen this error before and there were no other users in the environment experiencing this issue. Report Id: 560abf0f-e6c8-4b45-8b96-d448f9aa934dįaulting package full name: Microsoft.MicrosoftEdge_41.16299.371.0_neutral_8wekyb3d8bbweįaulting package-relative application ID: MicrosoftEdge After investigating her event logs it was determined the faulting module was emodel.dll Faulting application name: MicrosoftEdge.exe, version: 9.371, time stamp: 0x5abdaed4įaulting module name: EMODEL.dll, version: 9.371, time stamp: 0x5abdaf79įaulting application start time: 0x01d3e794d12ebc95įaulting application path: C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exeįaulting module path: C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\EMODEL.dll I had a user this week call me complaining that Microsoft Edge would freeze on launch and then crash and close.
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